General Information

• What forms of payment do you accept?
• What is your return policy?
• When is my credit card charged?
• How do I know if an item is in stock?
• If I am ordering from outside of Canada are there any customs charges?
• Can I be assured that my privacy will be protected?
• Are the transactions secure?
• How do I reach Customer Service?
• Can I change my order or cancel it after I have placed it?
• Where do you ship from and what are your shipping rates?
• How do you place an order?
• What taxes will I have to pay?

About the Jerseys

• What is the difference between a Rbk Edge Authentic pro, a Rbk Premier Replica, and a CCM Classic/550 Replica Jersey?
• Can I customize a jersey with a name of a pro player or my own name?
• How do I select the correct jersey size?

General Information

1. What forms of payment do you accept?
   IJ Checkout: We accept Visa and MasterCard through our secure online ordering system. For large Team or Corporate orders, we may be able to arrange alternate methods of payment as necessary. Please contact us if you have any questions about alternate payment methods. Google Checkout: Google Checkout enables you to make purchases at IceJerseys.com with one simple and secure Google login. Google Checkout currently accepts Visa, MasterCard, American Express and Discover.
   
   
2. What is your return policy?
   100% Satisfaction Guarantee. Easy Returns and Exchanges
   
   Your satisfaction is important to us. We know that it is sometimes necessary to return or exchange an item and we want to make it easy. If you are not satisfied with your order, simply return it to us in original condition for exchange or refund within 30 days of receiving it and we will credit you for the entire amount less shipping and handling charges. If you receive an item with a manufacturing defect, or there is an incorrectly shipped item, we will replace or refund the returned item including shipping costs once we have received it. Customized jerseys qualify for return or exchange in the event of manufacturing defect or customization error.
   
   To return your item(s) please carefully read and follow the Return/Exchange Procedure instructions on the packing slip included in your package.
   
   
3. When is my credit card charged?
   Our secure real-time ordering system will authorize your card the moment you place your order, and a settlement (debit) will likely occur within 24 hours. Please keep in mind that some items need to be special ordered, and may require a delay of a few days or even weeks before we are able to ship. We will do our best to keep you up to date on any exceptional delays. If you prefer not to wait for a delayed item, we will happily cancel your order and refund the full purchase amount on your credit card. If at any time you are curious about your order status, please refer to the MyAccount page and login with your e-mail and password.
   
   
4. How do I know if an item is in stock?
   By clicking on any item, you will go to the item details page, which will display all item/size availability.
   
   
5. If I am ordering from outside of Canada are there any customs charges?
   Most orders arrive to the US without any duties or taxes, as most items are duty-free under NAFTA. Certain countries, including the US, may charge taxes or duties on certain items that are imported from Canada. We have no control over these charges, and cannot accept responsibility for any charges that may apply.
   
   If you are concerned about duties or taxes, please consult your local customs agency.
   
   
6. Can I be assured that my privacy will be protected?
   IceJerseys.com values its customers and respects their privacy. We only collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
   
   
7. Are the transactions secure?
   Protecting the safety of your credit card information is extremely important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is another way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
   
   As an added security feature, we do not store your credit card data on our servers once the transaction is completed – so your card is not at risk of being stolen by a hacker accessing our servers.
   
   
8. How do I reach Customer Service?
   For questions, comments, or assistance, you can send your questions or requests to our Customer Service department any time by using our Information Request Form. We make every effort to reply to all inquiries within a maximum of one business day, and often are able to respond within a few hours.
   
   You may chat online with one of our Customer Service Specialists available through our Live Help. Just look for the Live Help icon on the left side navigation menu, or on any of the shopping cart pages.
   
   If you would prefer to speak with a real person by phone, our team of experienced and friendly Customer Service Specialists is available to help with any questions you may have about our products and services. They will also be happy to take your order by phone if you prefer not to place your order online. Our Customer Service Call Center can be reached Toll-Free by dialing 1-866-645-4327 (9-5 EST M-F).
   
   
9. Can I change my order or cancel it after I have placed it?
   If your item has not yet been customized or shipped we can change or cancel the order upon notification. If already shipped just return goods upon arrival for refund or exchange – shipping charges will apply. Customized jerseys cannot be cancelled once the customization process has begun.
   
   
10. Where do you ship from and what are your shipping rates?
    We ship most US orders through our shipping consolidation warehouse in upstate NY. Most Canadian and International orders ship from our Canadian Warehouse in Montreal, QC.
    
    To see a detailed chart of Shipping Zones and Rates, please click here.
    
    
11. How do you place an order?
    Simply browse through the site, or use the search box to locate the item(s) you wish to purchase. You can view a larger picture of any item by clicking the ‘Enlarge’ icon below the picture. Then simply click on an item picture or link to view more details such as item description, sizing charts, size and shipping availability. You may then select quantity and size (and also choose customization option if applicable). Then simply click the ‘Add to Cart’ button to add the selection to your shopping cart. After adding all selected items to your cart, click ‘Checkout’ to proceed with your purchase. If you are a first-time customer, you will be asked to provide your Billing and Shipping info before you provide your card info and complete the purchase process. Returning customers will be able to login with their e-mail and password to access their saved Billing and Shipping Address(es) on file.
    
    
12. What taxes will I have to pay?
    For US and International buyers no taxes are charged. For Canadian buyers, you will be charged 6% GST. Quebec buyers will be charged 6% GST plus 7.5% PST.
    
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About the Jerseys

1. What is the difference between a Rbk EDGE Authentic Pro, a Rbk Premier Replica, and a CCM Classic/550 Replica Jersey?
   
   Rbk Edge Authentic Pro
   
   Introduced during the 2007-08 season, the EDGE Authentic Jersey is the actual jersey worn on-ice by all NHL players. This technical jersey features a four-way stretch core body material with BeadAway™, a water repellent treatment. Four-way Stretch Mesh provides a balance of ventilation and range of motion in the underarm and back regions (where applicable). Highly durable BeadAway™ treated X-trafil fabric provides additional reinforcement in shoulder and elbow areas. Neck collar features PlayDry performance Lycratalic (with polyester ribknit when applicable). Team front and shoulder crests (where applicable) feature a combination of direct stitched embroidery and twill appliqué. All crests are directly sewn to the jersey. An authentic tie down fight strap is attached inside the lower back of the jersey. The Reebok vector logo is embroidered on the back of the neck and sleeve and the NHL shield patch is sewn on the bottom of the front collar fabric insert. Includes Rbk/NHL Center Ice Authentic Woven neck label and Rbk/NHL Center Ice jock tag with numeric sizing is applied to the lower left of the bottom of the jersey.

   Key Features:

   - 250g/m2 double knit polyester/spandex four-way stretch pique core body
   - 250g/m2 double knit polyester/spandex four-way stretch mesh
   - 237g/m2 double knit polyester four-way stretch X-trafil shoulders and elbows
   - 325g/m2 Lycratalic double knit/spandex four-way stretch neck collar
   
   Rbk Premier Replica
   
   Introduced during the 2007-08 season, the Premier Replica Jersey is engineered and constructed to duplicate the look of on-ice team designs. Front body consists of a comfortable polyester two-way stretch pique. Solid mesh inserts provide ventilation in underarm and back regions (where applicable). Performance polyester engineered interlock or striped knit collar, with NHL shield logo patch sewn to bottom of front collar fabric insert. Front chest crest features a combination of direct stitched embroidery and twill appliqué. Shoulder crests (where applicable) feature single layer screen printed tackle twill sewn directly to the jersey.

   Additional Features:

   - 175g/m2 polyester pique two-way stretch core body
   - Polyester interlock detailed trim
   - Reebok vector logo embroidered patch on back neck & left sleeve
   - Rbk/NHL Official Licensed neck label
   - Rbk/NHL jock tag with alpha sizing sewn to bottom left front of jersey

   CCM Classic/550 Replica

   This semi-pro 550 series replica jersey manufactured by CCM® is the classic cut replica of the jersey last worn during the 2006-2007 season. Chest and shoulder crests (where applicable) feature a combination of embroidery and appliqué tackle twill. Other features include:

   - Patented AIR-KNIT® 100% polyester (mid-weight version)
   - Double shoulders with reinforced stitching on shoulders and armholes
   - CCM®/NHL™ neck label
   - CCM® embroidered patch on back neck & left sleeve
   
   
2. Can I customize a jersey with a name of a pro player or my own name?
   Yes, click here for info on ordering a customized jersey. Customization cost ranges from $54.00 to $79.00, depending on the jersey you select. All NHL Replica and Pro jerseys can be customized. Customization may or may not be available for other jerseys. When you select an item to view the item details page, you will see a customization option if the jersey you chose can be customized.
   
   
3. How do I select the correct jersey size?
   For information on our jersey sizing, please click for a complete size chart. If you are still unsure about size, contact us and we will be happy to assist you in your size selection.
   
   
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